Order Management
Once you have placed your order, an order confirmation will be sent to the email address you provided at the time of purchase. Your order is processed within 24 hours, and you will receive a new email with tracking information as soon as your order has been shipped.
Delivery Time
Your package is usually packed within 24 hours. For England, we offer only DHL Express, with delivery within 24–48 hours straight to your door.
Shipping Costs
We offer DHL Express for fast delivery to England.
Express delivery within 24–48 hours.
Payment Methods
With us, you always shop safely and securely. We use reliable and well-known payment methods so that you as a customer can feel completely secure throughout the entire shopping experience.
Card Payment
Klarna options:
PayPal
Water, Diphenyl Dimethicone, Pentylene Glycol, Propanediol, 1,2-Hexanediol, Niacinamide, Butylene Glycol, Helianthus Annuus (Sunflower) Seed Oil, Salmon Egg Extract, Eclipta Prostrata Extract, Dipotassium Glycyrrhizate, Citric Acid, Glycerin, Sodium Hyaluronate, Adenosine, Melia Azadirachta Leaf Extract, Glycine Soja (Soybean) Oil, Sodium DNA, Sodium Citrate, Sodium Phytate, Moringa Oleifera Seed Oil, Hydroxyethylcellulose, Bacillus Ferment, Pullulan, Bixa Orellana Seed Oil, Salvia Hispanica Seed Extract, Centella Asiatica Extract, Houttuynia Cordata Extract, Tocopherol.
FRANKLY is a South Korean skincare brand that combines scientifically proven ingredients with an honest and minimalist philosophy. The brand delivers visible results without irritation, ideal for healthy, balanced skin. FRANKLY stands for transparency, ethical production in Korea, is dermatologically tested, cruelty-free, largely vegan, and free from parabens, alcohol, and artificial fragrances.
Get answers to the most common questions about Korean skincare, products, and routines.
What is Korean skincare (K-beauty)?
K-beauty is a skincare philosophy from South Korea that focuses on achieving healthy, hydrated, and radiant skin through several carefully selected steps and innovative ingredients.
What is the difference between Korean and Western skincare?
Korean skincare emphasizes preventive measures, hydration, and the use of mild, natural ingredients, while Western skincare often focuses on treating specific issues as they arise.
What does a 10-step Korean skincare routine entail?
A classic routine includes: oil cleansing, water cleansing, exfoliation, toner, essence, serum, sheet mask, eye cream, moisturizer, and sunscreen.
Do I have to follow the entire 10-step routine?
Absolutely not! You can customize the routine according to your skin type, your needs, and how much time you have. Many start with 3–5 steps.
What is essence and how does it differ from serum?
Essence is lighter in consistency and prepares the skin for subsequent steps. Serum is more concentrated and targets specific skin issues.
Why is double cleansing important?
It removes both oil-based and water-based impurities, making the skin cleaner and more receptive to hydration.
What ingredients are common in Korean skincare?
Snail secretion, Centella Asiatica (Cica), rice extract, ginseng, and propolis are just a few examples of powerful yet gentle ingredients.
Do I need to use sunscreen every day?
Yes! UV rays penetrate even on cloudy days. Sunscreen is essential for maintaining skin health and preventing aging.
How do I choose products that suit my skin type?
Start by identifying if you have dry, oily, sensitive, or combination skin. Then you can filter products based on that on our website.
Can men also use Korean skincare?
Of course! Korean skincare is for everyone – regardless of gender, age, or skin type.
