Terms of purchase

Goeras Beauty & Cosmetics AB
Org: 559337-2799
Svartalundvägen 1
302 35 Halmstad
Sweden

Goeras Beauty & Cosmetics AB is responsible for the operation of koreanbeauty. The following terms of purchase apply to you as a consumer when ordering on koreanbeauty. By completing an order, you accept the current terms specified below and certify that the information you provide is correct.

After you have completed your order, an order confirmation will be sent to your specified email address. The order confirmation contains details about the products, prices, as well as billing and delivery addresses. Carefully check that the delivery information, such as address and phone number, is correct before completing your purchase. Note that this information cannot be changed after your order has been packed and shipped. As a customer, it is your responsibility to provide the correct information when completing the order. Payment is charged only when your order is shipped from our warehouse. This applies especially to card payments according to current regulations.

If you discover any errors in the order confirmation, immediately contact our customer service via info@koreanbeauty.se. Each approved order automatically generates an order confirmation. If you do not receive this, it may be due to an incorrect email address being provided at the time of ordering or the confirmation being filtered as spam.

To shop on koreanbeauty, you must either be of legal age or have parental consent. We reserve the right to change or reject an order under certain circumstances, for example, if incorrect personal information has been provided.

In the event of a dispute, koreanbeauty follows the recommendations of the National Board for Consumer Disputes (ARN).

Prices

The prices on koreanbeauty.se are stated in Swedish kronor (SEK) and include 25% VAT. We offer free shipping over 399 SEK within Sweden. The shipping includes shipping cost, packaging, and handling fee. Prices may vary depending on which website you visit. We also offer prices in DKK, EUR, PLN, NOK, and GBP. We also offer DHL Express with delivery within 24–48 hours to many countries.

Payment and customs information

We offer secure payments through Klarna, PayPal, Swish, card payment (Visa, Mastercard), and other options depending on the country. When paying via Klarna or PayPal, the respective payment service's terms apply, which you accept at checkout.

No matter which country you order to – including Norway, the United Kingdom (UK), and all EU countries – all shipments are sent free from customs, VAT, and import charges. You only pay the amount shown at checkout. We handle customs clearance for you in advance through our shipping agreements.

Note that all amounts shown on the website are inclusive of VAT.

Price Guarantee

Our price guarantee is one of our foremost promises to you. We always strive to offer the best regular prices on the market. If you find the same product at a lower price in another Swedish store, we will refund the difference.

The guarantee applies to both physical stores and online stores in Sweden, provided that the store has a Swedish organization number and operates within the country. The product must be in stock and available for order. The price guarantee refers to the competitor's regular price (Note: Not discounted or reduced products). You can take advantage of the guarantee up to 10 days from your purchase.

If you find the product cheaper, please send an email to info@koreanbeauty.se with a link to the competitor's store. For physical stores, we need the organization number and phone number to verify the price. We will then refund the difference quickly and smoothly.

We make it easy for you to always feel secure with your purchase from us!

Delivery Delays

We send all packages at 5:00 PM every business day, with an expected delivery time of 1-3 business days within Sweden after the order has been handed over to the shipping company. For deliveries to other countries, the delivery time is 3-5 business days. When choosing DHL Express, the package is delivered within 24-48 hours to many European countries.

In the event of any delivery delays, the customer is responsible for contacting us for an explanation. Please note that no compensation is given for delivery delays. All our deliveries are handled by DHL, Bring, and Postnord.

Right of Withdrawal

According to the Distance and Off-Premises Sales Act, you as a consumer have the right to withdraw your purchase within 14 days. For the right of withdrawal to be valid, you need to notify us no later than 14 days after the package has been collected.

When exercising the right of withdrawal, you are responsible for the return cost and for ensuring that the item or items are returned in an undamaged condition. If you wish for us to handle the return shipping for you, the cost is currently 79 SEK (via DHL). Please note that it is your responsibility as the sender to ensure that the return reaches us. Therefore, we recommend sending the items in a trackable and insured manner.

You are also responsible for any depreciation of the items that may occur as a result of handling beyond what is necessary to determine the nature, characteristics, and functioning of the items.

Exceptions from the Right of Withdrawal

The product must be unopened and unused upon return. According to the law, you as a consumer have the right to examine the product's characteristics and functionality. However, if the right of withdrawal is exercised, we reserve the right to make a deduction for any depreciation if the item has been handled more than necessary.

The depreciation is assessed individually by us at koreanbeauty. For health and hygiene reasons, opened or used hygiene products cannot be returned. Upon approved return, we will refund the full amount for your order within 30 days.

For Uncollected Deliveries

Customers are charged a fee of 250 SEK for costs incurred for uncollected deliveries. The fee covers shipping, return shipping, and handling costs. If a package is not collected, we will therefore charge this fee.

Cancellation

If you cancel before your order has been packed, no costs will be added. In case of cancellation after the order has been packed, we reserve the right to charge a fee for handling and packaging. To cancel, please contact us at info@koreanbeauty.se.

Limitation of Liability

Please note that we do not offer any satisfaction guarantee, which means that unfortunately we cannot accept returns or complaints of products that have been used but did not meet your expectations.

To minimize the risk of allergic reactions or sensitivity, we recommend that you test your new product on a small skin area, such as the wrist, and wait 24 hours to ensure that no reaction occurs. According to the Consumer Purchase Act, an item cannot be complained about solely due to dissatisfaction, as we do not have a satisfaction guarantee.

Complaints and Handling of Damaged or Incorrect Deliveries

In case of a complaint, we ask you to contact our customer service via info@koreanbeauty.se. In the event of a complaint, the packaging must be able to be photographed and sent to us upon request so that we can investigate the matter further.

To ensure that we can handle your complaint correctly, we ask you to document the entire process upon receiving and opening the package:

Film the top, bottom, and seal of the package before it is opened.
Film how the seal is broken.
Film the contents of the package to show if anything is missing or damaged.

This applies to both packages delivered to pick-up points and packages delivered directly to your home via home delivery.

If the shipment is damaged during delivery, this must be reported immediately to your pick-up point or to the driver upon home delivery. A package that is obviously damaged or empty should be refused so that it is returned directly to us. We can then make a complaint to the shipping company.

If an item is missing from your delivery, we ask you to contact our customer service via info@koreanbeauty.se. Photo evidence of the original packaging and box must be with us no later than two days after receiving the delivery. Please note that you must save the original packaging and box for any investigation.

Guarantees

As a consumer, you always have the right to complain about a product within 2 years from the date of purchase according to the applicable Consumer Purchase Act, if the fault is deemed to have existed at the time of purchase. This right applies regardless of whether the product is covered by any specific guarantee or not.

Any guarantee stated in the product information is a voluntary commitment from the manufacturer or us as a retailer and applies in addition to your statutory right of complaint. The guarantee may, for example, include extended conditions or longer validity, but never limits your rights under the law.

To complain about a product, contact our customer service via info@koreanbeauty.se and include a description of the fault and any images. We will get back to you as soon as possible with information on further handling.

Privacy Policy

When you shop with us at koreanbeauty, you accept our terms of purchase and at the same time consent to your personal data being stored and processed by our company. Please note that we do not store any credit card information.

Force Majeure

We are exempt from penalties for failure to fulfill certain obligations under this agreement if the failure is due to exonerating circumstances as described below, and the circumstance prevents, complicates, or delays fulfillment. Exonerating circumstances include, among others, actions or omissions by authorities, new or amended legislation, labor market conflicts, blockades, fires, floods, sabotage, major accidents, or equivalent circumstances beyond the company's control. Force majeure also includes government decisions that negatively affect the market and products, such as indications, warning texts, sales bans, abnormal market downturns, and similar.

Use of cookies

We use the information collected to provide and personalize our online services. This may include using your information to administer product warranties. It may also involve responding to your inquiries, conducting product quality assurances, and/or training our staff.

In particular, our persistent cookies help us recognize you when you return to the website so that we can tailor content or advertising to match your interests or to avoid showing the same advertisement repeatedly. We may utilize third-party providers to assist us in this monitoring and analysis work.

We also use the information in our strategic analysis and assessment of market trends and our production and reorder levels. We particularly use persistent cookies to collect aggregated statistics that enable us to understand how users use the website and help us improve the website's structure. We cannot identify you personally in any way.

GDPR

For us (Koreanbeauty.se org.nr 559337-2799) to process your order in the best way, we must register, manage, and store the information you provide. When you shop with us via our online store, you give us the right to save information such as name, address, phone number, email, and when you as a customer (company, organization, individual) choose to purchase on invoice/credit, also organization or personal number for credit assessment.

Information such as name, address, phone number, and email is shared with our partners (shipping companies and payment services, DHL, Swish & Klarna) so they can deliver and charge for your order. When you shop via our online store, you give us your consent to disclose this information to Klarna Checkout & Swish. When visiting our e-commerce site, we use cookies to save your settings such as prices, currency, messages, etc.